Frequently Asked Questions
Please take a moment to read the answers to some of our most frequently asked questions, listed below. If you have additional questions, please contact us.
How can I determine which type of treatment is right for me?
Once our patients have had a confidential assessment, we will use that information to help determine the program treatment that fits best. We work with our patients by discussing their goals for the best possible outcome and ongoing plan for success.
How long does treatment usually last?
Treatment length can vary and is determined by diagnosis, personal dynamics and other factors.
Is this confidential?
Absolutely. Laws of confidentiality are expressly enforced and protect your right to privacy. We cannot confirm or deny your presence in our facility without your written permission.
If I have a problem on a weekend or in the evening, how do I contact Del Amo?
We are open 24 hours a day, seven days a week. Del Amo counselors are available to assist you with your questions any time of the day or night. Appointments can be made for the same day, and we also accept walk-in appointments. Please call 800-533-5266 any time.
Who can refer someone to Del Amo?
We welcome referrals by medical or mental health caregivers, case managers, family members, community agencies, school counselors, hospitals, clergy, friends and patients themselves. If you would like further information, please contact our assessment and referral counselors at 800-533-5266.
Will my insurance company pay for treatment at Del Amo?
We are an approved provider for most major insurance companies and managed care plans, but you can call us at 800-533-5266 to determine if your insurance plan is accepted as well as the level of coverage. Del Amo works closely with patients, their families, agency representatives and insurance companies. In addition, we will accept direct payment of fees for individuals who do not have or do not want to use their insurance.
What can I expect when receiving treatment at Del Amo?
We develop an individualized plan for each of our patients. However, each plan shares key components such as group therapy, individualized therapy and processing groups. We utilize group therapy to assist and encourage patients to interact with others to share issues and to aid in stabilizing the symptoms that lead to hospitalization.
At Del Amo, we know that the end of treatment doesn’t mean the end of the patient’s journey. Post-treatment care is crucial to the recovery process. That’s why we work closely with the patient, as well as their referral source, family and community to develop an effective aftercare plan.
What should I bring?
The safety and security of our patients is our first priority. Because of this, we provide a specific list of items to bring as well as what items to leave at home. Find our What to Bring list here.
What does your facility look like?
You can view photos throughout our website, and our photo gallery will take you through the entire facility.
What are visiting hours?
Visiting hours for each unit can be found here. Our first priority is the safety of our patients and guests, so we ask that visitors keep personal items with them at all times.